Return & Exchange Policy

Return Request Period

You may request a return or exchange on the same day of delivery or the following day only.

Processing Time

Once your request is approved, the return or exchange process will be completed within 2 to 5 business days.

Conditions for Return or Exchange

• The product must be unused, in its original condition, and in its original packaging
• Opened perfumes cannot be returned or exchanged based on personal preference
• Opened products are only eligible for return or exchange if there is a verified issue such as receiving the wrong product, product damage, or a manufacturing defect

Non-Returnable Cases

• Products that have been opened or used without any defect
• Returns based on personal taste or preference

Return Shipping Costs

If the issue is due to our mistake, such as a wrong item, damaged product, or manufacturing defect, we cover all shipping costs. In other cases, shipping fees may apply.

Refund & Exchange Options

• Replacement (exchange)
• Refund
• Store credit

How to Request

To request a return or exchange, please contact us via phone, WhatsApp, or any of our available communication channels. Our team will respond as quickly as possible to assist you.

سياسة الاستبدال والاسترجاع